Three Open Positions: 

1.) Information Technology Support Technician,
2.) Graduate Engineer
3.) Member Service Representative

Information Technology Support Technician

DEPARTMENT: Accounting
REPORTS TO:  CEO/General Manager
POSITION OBJECTIVES: Provides technical support for networked computers, operating systems, software, and software upgrades.  Assists in maintaining and monitoring all information systems.

MINIMUM REQUIREMENTS:
Experience: A working technical knowledge of various computer operating systems to include Microsoft Office 365/Azure administration and maintenance, Mac OS/Windows 10/Server 2012 and up, iOS/Android, Microsoft Office basic knowledge – Excel/Outlook/Word/PowerPoint/OneDrive/Teams. A minimum of two (2) years’ experience in a computer support role.
Education: High school diploma or GED.  Associate Degree or equivalent experience and training in a computer related field preferred.
Training:  Microsoft Active Directory, Microsoft 365, Linux, Firewalls, Cisco Routers, Microsoft Windows 10. A working knowledge of network security and design. SEL – Relay Programming; Command Center administration; Samsara administration and maintenance
Special Skills: Must be able to communicate effectively with outside vendors and other employees and deal with a diverse set of problems.  Must be able to communicate effectively over the phone and in writing to technical and non-technical personnel. Deskside and Helpdesk support
Miscellaneous: Must maintain a valid Class “C” driver’s license.
Testing: Must pass any required substance screening and background checks.

JOB STATUS: Non-Exempt
WORK SCHEDULE: Normally 8:00 a.m. – 5:00 p.m., Monday – Friday, or as the job requires.  Must be available to perform work assignments during emergencies as determined by management.
OVERTIME REQUIRED:  As determined and approved by management; week on/week off on-call
JOB LOCATION: Headquarters office and field locations such as substations.
RESIDENCY: All employees are required to reside within the service area boundaries of WCEC or no more than 45 minutes’ drive time to WCEC’s Quitman office. Relocation, if necessary, is at candidate’s expense within 90 days.
JOB BACKUP:  CalTech
JOB CONDITIONS: Extended periods of time sitting and using a personal computer.
EQUIPMENT TO OPERATE: Personal computers, laptops, iPads, network servers, printers and other standard office equipment.
CONTACTS: Employees of WCEC, vendor representatives, consultants, the general public, and other coops.
SUPERVISES: None

DUTIES AND RESPONSIBILITIES:
GENERAL:

  1. Maintains the confidentiality of all information processed in the normal course of work except when authorized legally to disclose it.
  2. Follows all WCEC policies and procedures.
  3. Keeps accurate daily time and charges to proper accounts.
  4. Is responsible for tracking the location of and maintaining assigned tools and equipment in a proper and safe working condition.
  5. Conducts oneself at all times in such a manner as would reflect positively upon all of those associated with WCEC.
  6. Performs all other activities and assumes the responsibility as may be required or assigned.
  7. Adheres to all WCEC policies related to EEOC employee discrimination and harassment, EPA environmental, and OSHA safety compliance. Takes immediate corrective action and reports any incidents or violations to their immediate supervisor, the Director of Human Resources, or other responsible manager(s) as soon as possible.

JOB SPECIFIC:

  1. SEL – Relay Programming
  2. Configures new laptops/desktops for end users.
  3. Assists users with login, printer, network and software installation issues.
  4. Manages software updates with vendors such as SEDC, Milsoft, Partner, etc.
  5. Adds users to network with appropriate network security.
  6. Manages/monitors backups with the assistance of Caltech.
  7. Command Center administration
  8. Samsara – Administration and maintenance
  9. Daily/monthly server health checks
  10. Daily/monthly backup health checks
  11. Active directory maintenance
  12. Group policy maintenance
  13. Peripheral basics – printers/copiers/fax
  14. Airwatch Adminsitration
  15. Office 365/Azure administration and maintenance
  16. Works with third party vendors on issues related to their software.
  17. Develops and maintains ticketing system to allow for monitoring of issues.
  18. Maintains iPads/iPhones for users with Coop issued devices, including the Board.
  19. Deskside and Helpdesk support

REVIEW SCHEDULE:  1 year

REQUIREMENT FOR ADVANCEMENT:  Must demonstrate the ability to learn and perform the skills and duties of the next position, and to be determined through the appraisal process by management to be the most qualified candidate.

Graduate Engineer

DEPARTMENT: Engineering/Operations
REPORTS TO: Assistant Manager/Chief Operating Officer
POSITION OBJECTIVES: Assists the Assistant Manager/COO on the coordination of engineering standards and operations. Assists in establishing engineering standards to be applied in maintaining adequate construction resources, in effective maintenance, and in high quality power service to members. Assists in interpreting system studies for current development of the system improvement; to plan and design distribution of the facilities, including the making of drawings, the preparation of material breakdown and the preparation of staking sheets in regard to lines, transformer banks, substations, OCRs, capacitors, and related construction; to prepare system studies and sectionalizing studies.

MINIMUM REQUIREMENTS:

Education: BSEE from an accredited college or university is required. A current registration as a Professional Engineer or affirmative action toward that assignment is required. Must communicate effectively in English, verbally and in writing.
Training: A working knowledge of system design, construction, operations, and maintenance.
Special Skills: Able to interpret maps, graphs, and charts. Must be skilled at writing effective reports.
Miscellaneous: Must maintain a valid Class “C” driver’s license; Being a member of IEEE, TSPE, or NSPE is desired.
Testing: Must pass any required substance screening and background checks.

JOB STATUS:
Exempt
WORK SCHEDULE: Normally 8:00 a.m. – 5:00 p.m., Monday – Friday, or as the job requires.  Must be available to perform work assignments during emergencies as determined by management.
OVERTIME REQUIRED: As determined and approved by management; week on/week off on-call.
JOB LOCATION: Headquarters’ office and field locations such as substations.
RESIDENCY: All employees are required to reside within the service area boundaries of WCEC or no more than 45 minutes’ drive time to WCEC’s Quitman office. Relocation, if necessary, is at candidate’s expense within 90 days.
JOB CONDITIONS: Hazardous or extreme weather, voltage hazard, physical exertion to reach remote locations. Fence and animal hazards. Some travel.
EQUIPMENT TO OPERATE: Calculator, personal computer, copy machine, TTR, megger, voltmeter, ammeters, survey instructions, meter testers and plotter machine, radio test set, and weather station.
CONTACTS: Members, employees and the general public. Consultants, vendor representatives, and educational institutions. Also, national, state and area rural electric cooperatives and associations. Other power companies, technical and trade organizations, and county and state officials and the highway department.
SUPERVISES: None

DUTIES AND RESPONSIBILITIES:
GENERAL:

  1. Must be skilled in first aid and CPR and able to administer emergency medical assistance
  2. Follows all WCEC policies and procedures.
  3. Maintains adequate clothing for purposes of health and safety protection and adheres to proper use of personal protective equipment. (PPE)
  4. Maintains confidentiality of all information processed in the normal course of work except when authorized legally to disclose it.
  5. Keeps accurate daily time and charges to proper accounts.
  6. Conducts oneself at all times in such a manner as would reflect positively upon all of those associated with WCEC.
  7. Conducts oneself at all times in such a manner as would reflect positively upon all of those associated with WCEC.
  8. Performs all other activities and assumes the responsibility as may be required or assigned.
  9. Adheres to all WCEC policies related to EEOC employee discrimination and harassment, EPA environmental, and OSHA safety compliance. Takes immediate corrective action and reports any incidents or violations to their immediate supervisor, the Director of Human Resources, or other responsible manager(s) as soon as possible.

JOB SPECIFIC:

  1. Maintains, troubleshoots and upgrades the communications at all substations, meter points, and microwave locations.
  2. Periodically develops and implements a construction work plan with budget (usually a 4-year timeline.
  3. Oversees transmission and substation projects.
  4. Gridstream/Command Center analysis and troubleshooting.
  5. Oversees inspections and maintenance of transmission and distribution assets.
  6. Administers and implements inspection and maintenance programs.
  7. Informs Members of services available from the Cooperative.
  8. Has a working knowledge of RUS engineering guidelines and specifications pertaining to Cooperative operations.
  9. Special projects as assigned.

REVIEW SCHEDULE:  1 year

REQUIREMENT FOR ADVANCEMENT:  Must demonstrate the ability to learn and perform the skills and duties of the next position, and to be determined through the appraisal process by management to be the most qualified candidate.

Member Service Representative

DEPARTMENT: Member Services
REPORTS TO: Member Services Supervisor
POSITION OBJECTIVES: Performs all daily duties assisting Members and prospective Members with questions and problems.  Researches accounts to ensure all data is correct, updating accounts when necessary, opening mail received daily, and processing new service requests.           

MINIMUM REQUIREMENTS:
Experience: General office experience, including experience as a counter representative or a new service representative.
Education: High school diploma or GED.  Must communicate effectively in  English, verbally and in writing.
Special Skills: Productively works with the public, both over the telephone and in person, in a way that reflects positively on WCEC.
Testing: Must pass any required substance screening and background checks.

JOB STATUS:                      Non-Exempt
WORK SCHEDULE:             Business hours are 8:00 a.m. – 5:00 p.m., Monday – Friday. Work schedules can include 7:30 a.m. – 5:30 p.m.  Must be available to perform work assignments during outages, as needed.
OVERTIME REQUIRED:      As determined and approved by management.
JOB LOCATION: Headquarters’ office
RESIDENCY: All employees are required to reside within the service area boundaries of WCEC or no more than 45 minutes’ drive time to WCEC’s Quitman office. Relocation, if necessary, is at candidate’s expense within 90 days.
JOB CONDITIONS: Periodic high levels of stress.  Sitting at a desk for extended periods of time.  Extended periods of time working at a computer terminal.
EQUIPMENT TO OPERATE: Personal computer, telephone, calculator, copier, fax machine, cash register, remittance processor, and other office equipment.
CONTACTS: Members, the general public, employees of WCEC and TEC warehouse.
SUPERVISES: None

DUTIES AND RESPONSIBILITIES:
GENERAL:

  • Maintains the confidentiality of all information processed in the normal course of work except when authorized legally to disclose it.
  • Follows all WCEC policies and procedures.
  • Keeps accurate daily time and charges to proper accounts.
  • Is responsible for tracking the location of and maintaining assigned tools and equipment in a proper and safe working condition.
  • Conducts oneself at all times in such a manner as would reflect positively upon all of those associated with WCEC.
  • Performs all other activities and assumes the responsibility as may be required or assigned.
  • Adheres to all WCEC policies related to EEOC employee discrimination and harassment, EPA environmental, and OSHA safety compliance. Takes immediate corrective action and reports any incidents or violations to their immediate supervisor, the Human Resource Specialist, or other responsible manager(s) as soon as possible.

JOB SPECIFIC:

  • Provides reliable information to Members regarding billing information, deposits, SmartPower, security lights, WCEC rates, and service.
  • Assists Members applying for new service or requesting termination of service and initiates the necessary service orders.
  • Updates information on Member accounts including account numbers, correct name, address changes, phone numbers, and social security numbers.
  • Prepares account adjustments, connect forms, drafts, and other forms to deal with Members account.
  • Keeps up-to-date records on delinquent accounts in accordance with WCEC policies.
  • Mail or fax applications, billing information, or turtle readings to Members explaining activity taken on their account.
  • Prepares payments for remittance processing.
  • Relieves the Mobile Office Representatives or Cashiers when needed.
  • Communicates with Members via on-line chats.

REVIEW SCHEDULE:  1 year

REQUIREMENT FOR ADVANCEMENT:  Must demonstrate the ability to learn and perform the skills and duties of the next position, and to be determined through the appraisal process by management to be the most qualified candidate

WCEC IS AN EQUAL OPPORTUNITY EMPLOYER.

We offer an excellent benefit package and salary based on qualifications.  Employment will be based upon successful completion of drug screening and a criminal background check.

Applications are available here: Employment Application E-mail completed application to human.resources@wcec.org. Resumes without a completed application will not be considered. EOE/M/F/V/D