Payment Assistance

If you are struggling to pay your power bill, please inform us. Often, we can work with members on payment arrangements. We can also help members elect pre-paid service. With pre-paid, if approved, members can pay off debt over time, while continuing service. Further, pre-pay helps a member avoid any future costs associated with disconnection.

We know that sometimes it’s a struggle to pay your bill. So, we’ve also compiled a list of government and charitable organizations in our region that offer assistance with utility bills, if their conditions are met. We encourage members to contact them to determine resources that may be available. They can also work with members that elect pre-pay.

Government & Charitable Organizations

CountyOrganizationPhone Number
AllTexas 211
Texas Rent and Utility Relief
211
(833) 989-7368
CampCommunity Council (903) 756-5596
FranklinCommunity Services of NE Texas Inc.(936) 720-7474
HopkinsCommunity Services of NE Texas Inc.
CAN Help
Hopkins County Community Chest
(936) 720-7474
(903) 885-9797
(903) 885-3452
RainsCommunity Services of NE Texas Inc. (936) 720-7474
Smith Community Services of NE Texas Inc.
PATH
(936) 720-7474
(903) 597-4044
Titus Community Services of NE Texas Inc.(936) 720-7474
UpshurTri-County Community Action(903) 598-6315
Van Zandt Community Services
Community Services of NE Texas Inc.
(800) 621-5746
(936) 720-7474
WoodCommunity Services of NE Texas Inc.
Greater East Texas Community Action
Blessing Box
(936) 720-7474
Get Cap website
(903) 342-5882