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Payment Assistance Options

We know that sometimes it’s a struggle to pay your bill, and that’s why we’ve compiled a list of government and charitable organizations that many times offer assistance with utility bills.  Members are encouraged to contact them directly to determine what resources may be made available to them.  Please note these organizations are independent from us and have their own criteria.  Also, please note the counties of operations.

Additionally, if you are struggling please keep us informed.  Many times, we can work with members on payment arrangements or help a member switch to the SmartPower pre-paid system.  These options help a member avoid the inconvenience of having power disconnected and the additional costs associated with disconnection. 

Northeast Texas Opportunities, Inc. (NETO) – Franklin, Titus, Hopkins, Rains Counties
Phone: (903)537-2256
Lake Area Shared Ministries – Hunt, Rains, Van Zandt Counties
Phone: (903)356-6744
Hopkins County Community Chest – Hopkins County
Phone: (903)885-3452
Greater East Texas Community Action – Wood County
Phone: (903)763-4511
Community Services –Van Zandt County
Phone: (800)831-9929
Community Council - Camp County
Phone (903)756-5596
Greater East Texas Community Action – Smith County
PATH – Smith County
Tri-County Community Action – Upshur County
COME Christian Outreach (QISD Only)
Hawkins Helping Hands (HISD Only)