Members of public safety organizations or critical industrial loads that meet the requirements outlined by the Public Utility Commission of Texas may be placed on the critical load list. 

Critical Load Public Safety Members and Critical Load Industrial Members must meet the following criteria: According to the Public Utility Commission of Texas (PUCT) Substantive Rules § 25.497(a)  a “critical load public safety customer” is defined as “loads for which electric service is considered crucial for the protection or maintenance of public safety; including but not limited to hospitals, police stations, fire station​s, critical water and wastewater facilities, and customers with special in-house life-sustaining equipment.”  A “critical load industrial customer” is defined as “an industrial customer for whom an interruption or suspension of electric service will create a dangerous or life-threatening condition on the retail customer’s premises.” 


Those so designated are not guaranteed uninterrupted electric power supply. If electricity is a necessity, it is the responsibility of the member to arrange for alternate backup sources of electric power. 


While the cooperative strives to provide uninterrupted service, circumstances beyond our control cause unplanned outages of varying duration, thus rendering it impossible to guarantee uninterrupted service.  Therefore, it is imperative and incumbent upon each service classed as critical load to make adequate backup plans in the event of an outage that may include: backup battery power or use of a generator.


 If your account qualifies for either “critical load public safety customer” or “critical load industrial customer” status, download the CRITICAL LOAD FORM and fill it out and submit it to us. Each account or metering point deemed a critical load requires a separate application.