Showing all posts by Kylie Oneal

Capital Credit Retirement and Payment

Be on the lookout for a little something on your December bill that will make the holidays a little brighter – and the bill load lighter. It’s capital credit retirement time, and that means a little extra jingle in the pockets of all members. That’s because payments are allotted on a percentage basis of the…

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Outage Reporting & Bill Pay App

We never want you to have a power outage, but when you do, the reporting process to get trucks rolling just got eaiser. WCEC’s mobile app allows members to bypass busy phones to quickly report an outage. What’s more, you can use it to pay your WCEC bills, and even view usage, 24/7 from smartphones…

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Pole Inspections

As part of routine maintenance, pole inspection crews from Osmose will be performing pole tests for strength and integrity.  They’ll start on August 15th and are expected to work through December.  They’ll access private property under the authority of WCEC’s easements and guidance, in these areas: Franklin, Camp and Titus Counties to include the Mount…

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MAKING WCEC PHONE PAYMENTS?

We’ve enhanced our already FAST, SAFE, SECURE, bill payment process WCEC Customer Service Representatives will no longer accept credit card or checking account information via phone after September 1, 2019. Members can still pay by phone but must use the automated system. We’re making this change for several reasons, but primarily for our member’s protection:…

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MAGNETIC NEWS FOR YOU!

SIMPLE, FAST & CONVENIENT OUTAGE REPORTING Chances are, if you received a busy single while trying to report an outage, it’s because you were calling our office number instead of the high-volume number. Recently, we mailed all members a postcard with refrigerator magnets with the Outage Hotline number.  This is not the general office number…

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