We never want any member to be without power. But weather, trees, animals and many other events can cause outages. When an outage happens, you want to be in a position to let us know. We recommend you review this information and set up the way you’d like to report outages now.
Critical Information
For outage reporting to work for you, your current telephone number(s) must be in our database. If you change numbers, just give us a call at (903) 763-2203, or update your information via “My Account” at our website.
Mobile App
Our mobile app allows members to report outages, pay bills and view usage graphs 24/7 from any compatible device. To get the free app, search for “Wood County Electric Cooperative” in the Apple Store or Android Market and download it. Then log in via “My Account” at our website to generate a user name and password.
Outage Hotline
Call (866) 415-2951 to report an outage.
This is a high-volume hotline that allows mass simultaneous calls and texts when needed. Just dial the number and follow the simple prompts to enter your account number or telephone number. The system will notify us to direct crews to the outage location. It will also offer a call back option if you want notification when power is restored. You may also text in your outage.
Outage Texting
Text (866) 415-2951 to report an outage.
This is a hassle-free and extremely fast way to report a power outage. To use it, the mobile phone number associated with your account must be in our records. Then it’s as simple as following the instructions below.
Enroll, and then save the number and instructions in your contact information for use later when needed.
To enroll, text the word “Wood” to the number.
Reply to the returned text with the correct option that matches your address, and you’ll be enrolled.
If you get the message, “Your location is unknown,” it means we do not have your mobile number in our records. You’ll need to call us so we may input it.
Once set up, follow these simple instructions to use it:
| Action | Text This Word to |
|---|---|
| Report An Outage | out |
| Get Outage Status Update | status |
| Un-enroll From Outage Texting | stop |
Real-Time Outage Information
To keep members informed, there’s an outage map at our website. It updates every three minutes to display ongoing outages across our nine-county service territory.
You can access it by clicking Outage Center on the homepage. This outage information map helps members know the size of their outage and when crews are assigned. It also displays how many outages there are by county.
Outages are represented by colored blocks, which indicate the number affected by the outage. If you click on the block, you can see when the outage started. A hard hat near the block means a crew has been assigned to that outage.
An example of the map is below. View it 24/7 by clicking Outage Center at our website.
