NOTICE TO MEMBERS
Account Number Change
Please be advised that there has been a conversion that affects the actual member/account numbers. As we’ve grown, and our members’ needs have grown, some members have required the use of 99 meters or more. To provide for those, we added a digit to all member/account numbers.
An example follows with the old and new numbers illustrated in grey and blue:
|
OLD NUMBER |
NEW NUMBER |
|||
|
Description |
Member No. |
Account |
Member No. |
Account |
|
House |
123456 |
01 |
123456 |
001 |
|
Barn |
123456 |
02 |
123456 |
002 |
|
Shop |
123456 |
03 |
123456 |
003 |
Therefore: Member/Account Number 12345601 is now 123456001. Instead of 01, or 02 at the end of the number, it will now be 001 or 002.
This affects members in a few ways. When making calls to the outage hotline or when a member wants to discuss a specific meter on their account, the member number remains the same, but instead of a two-digit account number, at the end of the member number, a three-digit number will be required. It’s also important for those members that use their bank’s online service to pay bills to be aware of the extra digit. Payments will no longer transmit with the old number and they will be kicked back to the bank.
We hope you’ll agree that growing pains are not really such a bad problem to have. Even though we’ve grown to serve over 33,000 meters, we’ll always remain steadfast in following the cooperative model to bring our members reliable and affordable electric service.
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