A New FAST Way to Report Power Outages.
Just Text Us!
We're harnessing the power of texting to give members one more FAST way to report a power outage. For the outage texting to work for you, your mobile phone number must be in our records associated with your account. Then it's as simple as following the below instructions.
Instructions for Outage Texting
- Ensure your mobile phone is in our records. If not, call us at 903-763-2203 and we'll input it.
- To enroll, text the word "WOOD" to the number 85700. You'll receive a return text message to verify the meter location. Reply with the correct option that matches your address(es) and you'll be enrolled
- If you get the message, "Your location is unknown", it means we do not have your mobile number in our records and you'll need to call us so we may input it.
- Once you are registered for outage texting, just save the Outage Number in your contacts and these instructions in your notes.
When you have an outage, simply text the word: "OUT" to 85700.
To receive status updates, text "STATUS" to 85700.
To unenroll, text the word "STOP" to 85700.