What To Know Before You Make That Payment
Some people may choose to use an online go-between to pay their bills, like DOXO, My Check Free, and Pay Trust, which are several of many bill payment aggregation sites. With these types of businesses users can pay multiple bills from various companies. Importantly, none of these services are affiliated with WCEC. And, it’s not always apparent to a person using one of these sites that they are not at WCEC’s site. Members can be fooled by these types of sites, as they display photos and links to the WCEC website (as well as thousands of other businesses).
In these cases, members may believe they paid their bill directly to WCEC and are later confused because they were charged a fee. These types of sites can also delay payment, resulting in late fees or disconnection because WCEC has not received payment.
At WCEC we offer members the convenience of paying their WCEC bills online at WCEC.org. When you click “My Account”, it takes you to WCEC’s secure portal. Once there, click payments, and then click make a payment. You’ll be prompted to log-in. If you are a new user to WCEC’s online portal, you’ll need to create a user name and password by clicking “New User”.
Our online portal is secure, and a direct and simple way for members to not only pay bills, but to review and track energy use. Also, it’s always free.
If your intention is to pay your bill directly, here’s some tips: Type wcec.org into your address bar, as opposed to using Google or some other search engine. If you do use a search engine, make sure you have landed at our website. Or, better yet, download WCEC’s free bill paying app via your smartphone or tablet. Just search for “Wood County Electric Cooperative” in the App Store or in Google Play and then download it. Once you have the app, either call the office at (903) 763-2203 or log on to the Account Services Portal. to generate a user name and password. Then, you can pay anytime, anywhere, right from your phone. The App is also one of the easiest and fastest ways to report an outage
We welcome any members with questions about online bill pay at WCEC, third party bill paying services, or our bill pay app, to call our office at (903) 763-2203, or email us.