Outage Tips & Information

If Your Power Does Go Out

Anytime you have a power outage, it’s important to turn off all appliance and electronics. Just leave one overhead light on so you’ll know power is restored. Then, once power does return, stagger turning on appliance and your HVAC. This is especially important during large outages. If crews are restoring power to a substation, they may have to go much slower and restore circuit by circuit if the load is too heavy to pick up. Turning off your HVAC reduces the strain and can help get everyone’s power restored much quicker.

4 Steps to Restoring Power Video

Safety First!

  • Portable generator safety – Generators can be lifesavers when used properly but can also be dangerous, and even deadly, when manufacturer guidelines are not followed. Visit our Generator Safety page to learn how to use yours safely,
  • Avoid Fires and Carbon Monoxide Poisoning – Never operate generators, or camping stoves in enclosed spaces. If you use candles or lanterns, keep them out of reach of children and pets, and never leave them unattended.
  • Downed lines – Treat any and every downed powerline as if it is energized. Electrocution dangers are real. If you see a fallen line, keep your distance. Call 911 if it is crossing a roadway or if it is endangering the public, so first responders can stop traffic near the line until linemen can arrive to deenergize. If the line is on your private property and poses no danger to others, report it to us at (903) 763-2203.