To Report an Outage
Be prepared by having your WCEC account number or phone number that is on file with WCEC available.
Dial toll free to (866)-415-2951.
Listen for the updated information regarding any large-scale outages.
Follow simple prompts. Enter your account number or telephone number if prompted.
Lastly, the system will offer a callback feature if the member wishes to be notified when power is restored.
Outage Reporting & My WCEC App
WCEC’s mobile app offers convenient features:
- Report outages
- Pay WCEC bills
- Review usage data
Download the iOS App or the Android App. Need assistance? Call (903) 763-2203 for guidance.
Outage Texting & Calling
Text/Call (866) 415-2951 to report an outage.
To text or call in an outage, your telephone numbers must be in our computer database.
If your number changed, call (903) 763-2203 or update via the Account Services Portal.
Texting In an Outage
To Report an Outage
Text
“Out”
For Status Updates
Text
“Status”
To Un-enroll
Text
“Stop”
to
If you get the message, “Your location is unknown”, it means we don’t have your mobile number in our records. Update it in the Account Service Portal or call us so we may input it.
Calling In an Outage
- A fast way to report a power outage, this system works on caller ID technology.
- Avoid busy lines with the electronic phone system for outage reporting.
- Quickly record outages with just a few button pushes.
- The system is not a replacement for personal service but is designed for mass reporting when required